Terms & Conditions

Terms & Conditions

Payment Options

Payment can be made by credit card.  We will bill only established accounts with pre-approved credit.


Changes and Cancellations

Please contact us immediately at (517) 441-6150 or fax us at (517) 441-6151 should you need to make any changes to your order.  Please provide us with your invoice number, if it is available. You may email order changes to sales@design88.biz. However, due to the unreliability of communication via email, order changes requested via email cannot be guaranteed and we recommend that you follow up your email with a phone call or fax to verify that your email was received. 


Order Status

You can expect to receive your in-stock items within 3 - 5 business days.   If you have any questions regarding an order you have placed, you may e-mail us at sales@design88.biz or call us at (517) 441-6150.


Returns & Exchanges

At Design88 your satisfaction is our number one concern.
 

  1. Please obtain a return authorization number before making a return by either e-mailing us at sales@design88.biz, or calling us at (517) 441-6150.
  2. If a return is the result of our error (e.g., wrong item sent), full credit or exchange will be made at no cost to the customer.
  3. If a return is the result of customer error (e.g., wrong item ordered) customer is only responsible for freight charges.
  4. Unless defective, any returned item must be received in resalable condition.


Shipping / Freight Policy

FOB Austin, TX.  We ship our packages via different carriers depending on the best rate for the customer; most freight costs are not known until after the order has shipped.  Freight costs will be determined at, or after the time of shipping based on the quantity, size and weight of your products, along with package dimensions, weight and shipping destination.  Freight quotes are available on request, as well as special freight considerations such as expedited delivery.

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